Terms of service

Website: torvella.shop

These Terms of Service (the “Terms”) govern the legal relationship between the user and the operator of torvella.shop, applicable exclusively to end-users residing in the Federal Republic of The United States. By accessing or using this website, the user agrees to be bound by these Terms in full.

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1.Scope and Legal Framework

These Terms apply to all contractual relationships arising through the use of torvella.shop and are based on the applicable provisions of the American Civil Code (Bürgerliches Gesetzbuch, BGB) and the American Telemedia Act (Telemediengesetz, TMG).

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2. Identity of the Provider

Business Address: 4110 Debarr Rd SPC E14, Anchorage, AK 99508, USA

Email: support@torvella.shop

Phone: +1 9513369344

3. Formation of the Sales Contract

    •    The presentation of products on this website does not constitute a legally binding offer.

    •    A binding purchase agreement is only concluded upon the dispatch confirmation email sent by the provider.

    •    The provider reserves the right to refuse or cancel orders prior to dispatch, especially in cases of pricing errors, stock limitations, or suspicion of misuse.

4. Product Details and Pricing

    •    All prices are stated in US Dollars (USD) and exclude VAT unless otherwise stated.

    •    The product descriptions are created with the utmost care; however, minor deviations may occur.

    •    The provider reserves the right to change prices and product availability at any time prior to dispatch.

5. Order Processing and Delivery

    •    All orders are processed within 0 to 1 business day, excluding weekends and public holidays.

    •    Products are delivered to addresses within The United States only.

    •    The estimated delivery timeframe is 7 to 13 business days after dispatch.

    •    All shipments are free of charge. No handling or packaging fees apply.

Delays due to force majeure, strikes, or delivery problems from logistics providers may occur. Such delays do not entitle the user to compensation.

6. Return and Refund Policy

    •    Consumers are entitled to return goods within 30 calendar days of receipt, without stating a reason.

    •    Goods must be returned unused, undamaged, and in the original unopened packaging.

    •    A prepaid return label is included with the shipment.

    •    Return shipping is free of charge, and no restocking fees apply.

    •    Refunds are issued within 10 business days following receipt and inspection of the returned item.

Details of the statutory withdrawal right are governed separately in our Return & Refund Policy.

7. Statutory Consumer Rights

These Terms do not affect or restrict any rights granted to consumers under American or European Union legislation. In particular, the following remain fully in effect:

    •    Right of Withdrawal (Widerrufsrecht)

    •    Legal Warranty for Defective Goods (Mängelhaftung)

    •    Rights under the EU Consumer Rights Directive (2011/83/EU)

8. Intellectual Property and Use of Content

All content made available on torvella.shop, including but not limited to product images, descriptions, texts, and layout, is protected by copyright and other intellectual property laws. Any use beyond browsing and shopping is prohibited without prior written consent.

9. Liability

The provider shall only be liable for damages resulting from gross negligence or intent. Liability for slight negligence is limited to foreseeable and contractually typical damages. The provider shall not be liable for indirect or consequential losses, unless caused by gross negligence or willful misconduct.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of The United States, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). All disputes shall fall under the jurisdiction of the courts at the consumer’s place of residence.

11. Modifications to the Terms

The provider reserves the right to modify these Terms at any time. The current version of the Terms will always be available on this page. Continued use of the website after such changes constitutes acceptance of the updated Terms.

12. Contact

For any questions regarding these Terms, users may contact:

    •    Email: support@torvella.shop

    •    Phone: +1 9513369344

    •    Address: 4110 Debarr Rd SPC E14, Anchorage, AK 99508, USA