Refund policy

This policy is issued by torvella.shop and applies to customers located in The United States. All returns, exchanges, and refunds are handled in accordance with applicable EU consumer regulations and the terms set forth below.

In accordance with applicable consumer protection laws, we accept returns and exchanges under the following terms:

Conditions for Return

We accept returns for all qualifying products—defective and non-defective—as long as:

• Products are in new condition, unused and sealed in original packaging.
• You notify us and initiate the return within 30 days of delivery.

Exchange Rights

Exchanges are permitted for eligible items within the same 30-day period, depending on stock availability.

Return Method & Cost

• All returns must be made via mail only.
• A return label is included inside your shipment.
• No additional fees will be charged for returns. We do not apply restocking fees.

Refund Timelines

Refunds are processed within 10 business days from the date we receive and inspect the returned goods. Refunds are issued to the original method of payment.

If you require assistance with your return or have questions about your rights, please don’t hesitate to contact us.